No Refunds, unless return is made within 7 days of purchase.only store credit will be issued. Final Sale Discount Codes are non-returnable (look at your invoice). CHRISTMAS POLICY: ORDERS PLACED BETWEEN NOVEMBER 23 AND DECEMBER 24 MUST BE RETURNED NO LATER THAN JANUARY 9, 2019. After this date, all Christmas Returns will be rejected.Shipping charges will be sent to you via Invoice and must be paid within 5 days or your merchandise will be discarded and no refund/store credit given. Items that we receive that do not meet the above criteria will be sent back to you at your expense.We are not responsible for packages we never receive back. We recommend shipping returns via USPS Priority Mail since tracking & insurance is included. Please note your tracking number for reference. Customer is responsible for the shipping of the returned merchandise. The Return Form MUST be completed and sent with your invoice and the item(s) you are returning for the return to be processed.Shoes received back with a label stuck on the shoebox will not be accepted and no refund or store credit will be given. Shoes must be in their original box (if received) and shipped back inside another box for protection. Merchandise MUST be unworn, unwashed, and in the same condition & packaging as it was sent with all tags attached to be eligible for a return.This includes orders where “Free USPS First Class Shipping” was chosen on our website. This amount will generally be higher than the cost the customer paid for shipping at checkout, since we pay all or part of customer’s shipping. If refund is chosen, the full cost of The Fair Lady’s original shipping fees is deducted from the refund amount.After 14 days, no refund or store credit will be given. Store credit will be issued automatically for merchandise postmarked within 8-14 days of the date the tracking number is marked delivered.
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